Maintenance requests, tracked from start to finish.
Keep maintenance requests, photos, updates, and resolution details together. Residents report issues online, and your building decides who handles the work.
Read the video transcript
A small repair shouldn't turn into a long email thread.
With StrataStation, a photo and a few details put the problem in focus.
One clear owner. No guessing who's taking the next step.
Progress updates stay with the request, so there's one place to catch up.
Once it's fixed, the report, the updates, and the resolution stay together. So the next person has the whole story.
Less chasing. A clear next step. See what StrataStation could do for your building. Book a demo.
At a glance
Maintenance features
One place to report an issue, coordinate the response, and record the outcome.
For residents
- Report an issue in your unit or a common area.
- Add photos and documents to explain what needs attention.
- Provide access instructions and indicate whether you give permission to enter your unit.
- Follow progress and add comments to your request.
Customize your building’s workflow
- Choose whether only management can assign tickets or change priorities.
- Choose whether council is notified when a new maintenance request is submitted.
- Set automatic reminders for requests that haven’t been assigned or updated.
- Choose which updates are emailed to your property manager.
For staff and council
- Assign requests to a manager, council member, or building staff member.
- Find requests by status, priority, category, or who they’re assigned to.
- Send requests to your property manager for vendor approval.
- Record how the issue was resolved, including the cost and invoice number.
- Use a maintenance update to draft a building notice.
Keep the details with the request.
Keep photos, documents, comments, and a history of updates together with each maintenance request.
- See the request number, location, category, and description in one place.
- See who did what and when, with a history of assignments, status changes, and comments.
- Keep staff notes private while sharing updates with residents.
- Record who resolved the issue, when, and what was done.
Manage each request from report to resolution.
Coordinate maintenance requests for your strata community, rental property, or commercial building.
Photos, documents, and access
Add photos and documents to a maintenance request or its comments. Include the location and any instructions needed to access the area.
Priorities and progress
Mark requests as low, medium, high, or emergency priority. Track their progress from assignment through to resolution, including when work is on hold.
More options
Choose whether only management can assign requests or change their priority.
Property manager approval
Send a maintenance request to your property manager for vendor approval. Include the reason and, if available, a vendor quote.
More options
Choose which request updates are emailed to your property manager. Management can also notify the full council or selected council members and managers about a request.
Automatic reminders and follow-up
Send automatic reminders when a request hasn’t been assigned or assigned work hasn’t been updated.
More options
Choose how long to wait before sending reminders. Set an additional contact to notify if a request remains unassigned. Follow-ups are recorded in the request’s history.
Record the outcome
Record what was done, who resolved the request, and when. Add the cost and invoice number, if applicable.
Comments and internal notes
Keep conversations with the request. Share updates with residents and use private staff notes for internal coordination.
More options
Management and council can pause resident comments on a request while staff continue posting updates. Reopen resident comments when appropriate.
See maintenance management in action.
See how your building can report issues, coordinate repairs, and keep a record of the work.